Where do you ship?
We currently ship from the United States to the world, but if you are from outside CANADA and the USA email us with the address.
How much does shipping cost?
Shipping is calculated at checkout and is based on your geographic location. Each Country has a standing shipping cost.
When will my order be shipped?
Here’s how it works: once you place an order we’ll ship it to you from our studio within 1-3 business days. You’ll get a shipment notification email with a tracking number as soon as your package leaves our hands. From then on it’ll be in the hands of a trusty carrier, and you’ll be able to track it all the way to its destination.
How long will shipping take?
Our domestic orders are delivered within 3-7 business days.
Can I track my shipment?
Yes! You’ll receive a tracking number in the shipping confirmation email that you’ll receive when your package is dispatched.
Can I change my shipping address?
If you made a mistake when you were placing your order email us as soon as you can at firstname.lastname@example.org . As long as your order hasn’t shipped already we can make the change for you.
What if my order gets damaged in shipping?
We do our best to pack every order with care but sometimes accidents happen. If your product arrives in bad condition, snap a few pics and send them to email@example.com . We’ll assess the damage and solve the problem.
Can I pick up my order in-store?
You can visit us at 34 High bury Park Dr in Canada and 4801 York Blvd, Los Angeles, United States to shop in person, or connect with us @ouidblends for updates on stockists, pop-ups, and events.
How do I place a return or exchange?
Reach out to us at firstname.lastname@example.org with your order number and the products you’d like to return or exchange, and we’ll help guide you through the process.
What’s your return policy?
Unopened products can be returned within 14 days of purchase for a full refund, minus original shipping fees. For safety reasons opened product can not be returned. Contact us at email@example.com before returning an order for further instructions on how it works.
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